Shipping Policy

Where we deliver

Delivery is available within the United Kingdom, the country where the company is registered. The registered address is 75 Aston Road, Shifnal, England TF11 8DU. Company number 14109485.

Unless we expressly agree otherwise for a particular order, we do not offer delivery outside the United Kingdom, including international, European or worldwide shipping. If a request names an address we cannot deliver to, we will tell you before asking for payment.

Delivery charge

Delivery within the United Kingdom is free. No minimum order value applies, unless a product page expressly states a different condition. We do not add a delivery surcharge after acceptance unless we have agreed a change with you, for example a different address or a second attempt that the carrier charges for.

How an order is prepared

Checkout sends an order request. We then:

• check the products, quantities and any options you selected;
• check that the delivery address is in the United Kingdom and is complete;
• confirm availability and accept the order in writing;
• prepare the goods and hand them to a delivery service within a reasonable time after acceptance and any required payment.

We do not name a carrier on this page. The service used for a shipment is the one confirmed for that order. Preparation can take longer around public holidays or if we need to clarify a detail with you.

Delivery times

Any time shown on the site or in a message is an estimate. It depends on stock, the address, the delivery service, weekends, public holidays and weather. A date is guaranteed only if we agree that date in writing for your order.

After dispatch we may send a confirmation. If tracking exists for that shipment, we may send a tracking number or link. Tracking is not available for every consignment, so the absence of a link does not by itself mean the order has not been sent.

Your delivery details

You are responsible for the name, address and telephone number you give us. Check the building number, postcode and any delivery instruction before you submit the request. An incomplete or wrong address can delay the parcel or cause the carrier to return it.

If you notice a mistake before dispatch, email [email protected] with the order reference and the corrected address. We will update it if the parcel has not already been handed over.

If delivery does not succeed

A carrier may be unable to deliver if nobody is available, the address is wrong, access is refused, or the parcel is refused. We will contact you using the details on the order and agree a next step where we can. Extra cost, if any, depends on the carrier's rules and on whether the failure was caused by incorrect details or a refusal. Consumer rights about goods that never arrive still apply.

Damaged or missing parcels

If a parcel arrives damaged, is incomplete, or does not arrive, contact us as soon as you can at [email protected] or +441952463804. Please include:

• the order reference;
• what you expected to receive and what arrived, if anything;
• photographs of the outer packaging and the goods, where you can take them.

Keep the packaging until we have replied. We will tell you whether we need the goods returned, replaced or refunded. The Returns Policy covers faulty and incorrect items after delivery.

Contact

Delivery questions can be sent to PRESENCE CARD AND GIFT SHOP LTD at [email protected], by telephone at +441952463804, or through the contact form. A confirmation for one order may add a detail for that shipment. It does not change the UK-only scope of this policy or a mandatory consumer right.