Privacy Policy

Who is responsible

The controller of personal data for this website and shop is PRESENCE CARD AND GIFT SHOP LTD.

• Registration number: 14109485
• Registered address: 75 Aston Road, Shifnal, England TF11 8DU
• Country of registration: United Kingdom
• Email: [email protected]
• Telephone: +441952463804
• Website: card-giftshop.com

This policy applies to visitors, people who send an order request or a contact message, and people who subscribe to the newsletter. It does not describe a customer account, because the shop does not create one when you send a request.

Information you give us

Orders and enquiries

When you use checkout, the contact form or email, we may receive the details you choose to send. Typical information includes:

• name and contact details, including email address and telephone number;
• delivery and billing address, if you provide one;
• the products, quantities and options in your request;
• a message, gift note or other comment you type into a form;
• later correspondence about availability, payment, delivery or a return.

Please send only what we need to answer you or to review the request. Do not put full payment-card numbers into ordinary forms or email.

Newsletter

If you subscribe, we process the email address you enter and any name you choose to add. We use that information only to send the messages you asked for and to record that you subscribed or later unsubscribed.

Payment information

Sending a basket creates an order request. It does not take a card payment on the website. Full card numbers and payment credentials are not stored in the shop and are not available to shop staff through the site.

If a later payment is made through a protected payment page operated by a payment provider, that provider processes the card details under its own terms. We may receive only a limited status, such as whether a payment was requested, received or needs review, so we can fulfil the order, keep records and answer questions.

Information collected automatically

When you open the site, the server and your browser may create technical records needed to display pages and keep the shop secure. These can include:

• IP address, browser type, device type and language;
• the pages you request, the time of the visit and a referring address;
• a basket stored in this browser, and your cookie choice for this hostname.

Necessary cookies and local storage support the basket, checkout request, security and your session. Analytics, marketing and preference technologies stay off until you allow the relevant category. The Cookie Policy explains the categories and the buttons in the banner.

Why we use personal data

We use personal data for the purposes below. The legal basis depends on the activity.

• Order requests and delivery. To check availability, confirm details, arrange UK delivery and answer questions about a purchase. The basis is steps you ask us to take before a contract, and then the contract itself if we accept the order.
• Payment records. To issue instructions or an invoice and to record whether payment was received. The basis is the contract and our legal duty to keep proper accounting records.
• Support, returns and complaints. To investigate a damaged, incorrect or faulty item and to reply to you. The basis is the contract and our legitimate interest in resolving problems fairly.
• Security and fraud prevention. To protect the site and to pause a request that looks misleading or abusive. The basis is our legitimate interest in running a safe shop.
• Newsletter. Only if you subscribe. The basis is your consent, which you can withdraw at any time.
• Optional cookies. Only for the categories you allow. The basis is consent.

Service messages about an order, payment, delivery or return are not marketing. Unsubscribing from the newsletter does not stop those messages.

Who we share data with

We share personal data only where it is needed to run the shop. Recipients can include a delivery service for a confirmed UK shipment, a payment provider if a payment route is used, the company that hosts the website, and an email service that sends a newsletter you joined. Analytics or advertising providers receive data only if those tools are actually installed and you have allowed that cookie category.

We do not sell personal data. We do not name a provider on this page unless that provider is identified elsewhere on the site. If a transfer outside the United Kingdom is needed, we make it only where the law allows and with an appropriate safeguard.

How long we keep data

• Order and payment records are kept for as long as we need them to fulfil the order, handle a return and meet tax and accounting duties.
• Support messages are kept while the question is open and for a reasonable period afterwards in case the same issue returns.
• Newsletter details are kept until you unsubscribe or we no longer send that newsletter, unless the law requires a short record of the consent or the unsubscribe request.
• Technical logs are kept for a limited period needed for security and troubleshooting.

We use reasonable technical and organisational measures to reduce the risk of loss, unauthorised access, alteration or disclosure. No website can promise that every risk is removed.

Your rights

Under UK data protection law you may ask us to:

• confirm whether we hold personal data about you and provide a copy;
• correct inaccurate data;
• delete data, or restrict how we use it, where the law allows;
• receive certain data in a portable form;
• object to processing based on legitimate interests;
• withdraw consent for the newsletter or optional cookies.

Send a request to [email protected]. We may need to confirm that the request comes from you. You can also complain to the Information Commissioner's Office, the UK supervisory authority. This shop is not directed at children, and we do not knowingly collect a child's personal data.

Changes and contact

We may update this policy when the shop, the cookie banner or the law changes. The new text is published on this page with a new date. The version above is the one that applies to use of the site after that date.

Questions about personal data can be sent to PRESENCE CARD AND GIFT SHOP LTD at [email protected], by telephone at +441952463804, or through the contact form on card-giftshop.com.