Service Policy

The shop

PRESENCE CARD AND GIFT SHOP LTD, company number 14109485, 75 Aston Road, Shifnal, England TF11 8DU, sells illustrated greeting cards and printed gift mugs. Contact: [email protected] and +441952463804.

The catalogue is arranged so you can compare writing space, card stock, mug material and capacity before you send a request. Those facts are the service we offer on the product pages. We do not provide gift wrapping, handwriting or same-day delivery unless a product page or a written confirmation says that we do.

Information on the product pages

We keep descriptions, prices and availability as current as we reasonably can. Photographs help you recognise a design. They can look different from the object because of screen colour and lighting. The characteristics that matter are the ones written on the product page: format, interior, material and capacity.

If two details conflict, ask us before you rely on the shorter one. Email the product name and the question. We will answer from the listing and, if needed, correct the page.

What happens to an order request

• The basket and checkout form are a request. They do not confirm a sale and they do not take payment.
• We read the products, quantities, contact details and UK address.
• We accept the order in writing, or we tell you if an item is unavailable or a detail must change.
• Payment instructions follow acceptance, as set out in the Payment Policy.
• Dispatch follows acceptance and any required payment, as set out in the Shipping Policy.

An automatic acknowledgement that a form arrived is not acceptance. Acceptance is a message that states we will supply the goods.

How we correspond

We use the email address and telephone number you give us to confirm a request, clarify an address or resolve a problem with an order. We do not use those details for marketing unless you subscribed to the newsletter.

You can write to [email protected], call +441952463804, or use the contact form. There is no published response-time guarantee. We aim to reply within a reasonable time on business days. A message sent on a weekend or a UK public holiday is handled on the next business day when the shop is open.

Include the order reference when you have one, and the product name. That lets us find the request without asking you to repeat it.

Mistakes and availability

A price, description or stock figure on the site can be wrong. We may correct it. If you already sent a request that relied on the mistake, we will not hold you to it. We will explain the correction and ask whether you want to continue at the accurate price or description.

If an item sells out after a request but before acceptance, we will say so. Options are to cancel that line, wait if we expect more stock, or choose another card or mug that is available. We will not substitute a different design unless you agree.

Complaints

If you are unhappy with a product, a delivery or the way a request was handled, write to [email protected]. Tell us the order reference, what happened and what you would like us to do. Photographs help with damaged goods. We will look at the order record and reply with the outcome or with the information we still need.

Payment questions follow the Payment Policy. Delivery questions follow the Shipping Policy. Returns of goods follow the Returns Policy. Personal data follows the Privacy Policy, and cookies follow the Cookie Policy. This service policy does not remove a right you have under UK consumer law.