Payment Policy

The business

• PRESENCE CARD AND GIFT SHOP LTD, company number 14109485
• 75 Aston Road, Shifnal, England TF11 8DU
• [email protected]
• +441952463804

From basket to payment

The sequence is:

• You submit the basket and your contact details. That is a request, not a completed purchase.
• We check the products, availability and the UK delivery address.
• We accept the request in writing, or we explain why we cannot.
• We send payment instructions or an invoice for the accepted order.
• We prepare the goods after the agreed payment route is completed, where advance payment is required.

Nothing is due merely because the basket was submitted. Payment is due when we have accepted the order and given you a payment route.

Methods and currency

The method we can accept is confirmed with the order. It can depend on the products and the destination. This page does not promise a particular card scheme, wallet or bank transfer unless that method is stated in the payment message for your order.

Prices are in the currency shown on the site, pounds sterling, unless we confirm another currency in writing. UK delivery is free as described in the Shipping Policy. If a tax adjustment is required, we confirm the figure before we ask you to pay.

Do not send a full card number, expiry date or security code through the contact form or ordinary email. Use only a payment page or instruction that we send and that you can match to your order reference. If a message asking for payment looks unexpected, contact us on the details above before you pay.

Invoices and records

The written acceptance and any later payment message are the record of what was agreed. If you need a VAT invoice with a particular legal name or address, email [email protected] with the order reference and those details. We issue it where the supply requires one.

Business customers may ask for an invoice in the name of their organisation. A purchase order or trade account is accepted only if we agree it separately. It is not created by submitting the basket.

Changes, checks and promotions

If the quantity, address or product changes before payment, we send an updated total and wait for your agreement. We may pause fulfilment until cleared funds arrive when the accepted order requires payment first.

We may ask you to confirm contact or delivery details if a request looks inconsistent or unusually risky. We may decline a request that appears inaccurate or abusive. You will not be charged for a request we decline before payment.

A promotional code applies only when it is offered and accepted for that order. Codes cannot be combined unless the offer says so. They can expire or exclude some products. We do not match an earlier price after you have paid unless a written promotion says that we will, and only inside the window that promotion states.

Questions about an amount

If an instruction does not match the products you requested, write to [email protected] before you pay and quote the order reference. We will review the basket and the acceptance message. Refunds of sums already paid are handled under the Returns Policy and the payment method that was used.